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Casino Mate Terms & Conditions
Casino Mate operates under a licence issued by the Malta Gaming Authority and protects all transactions with 128-bit SSL encryption, while independent auditors conduct regular reviews of the platform.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Casino Mate. They apply to your access to and use of the website, mobile features, games, account services, payment functions, promotional offers and other services made available through the platform. Additional rules may apply to particular games, promotions or features. Those rules will form part of these terms when they are displayed with the relevant service.
You must read all information presented on the website before using a service. If there is an inconsistency between these general terms and a specific rule for a game or promotion, the specific rule will generally apply to that game or promotion to the extent of the inconsistency. Any information displayed on the website is subject to change where permitted by law.
Casino Mate may update, replace or amend these terms from time to time. Changes may be made to reflect legal requirements, operational needs, security measures, product changes or changes to the way services are offered. The current version published on the website will apply to future use. You should review this page regularly. Continued use after an updated version is published may indicate your acceptance of the revised terms.
Your eligibility
You may use Casino Mate only if you are legally permitted to do so in the place where you are located. You are responsible for checking the gambling laws that apply to you and for complying with them. You must not access the service from a location where online gambling or the relevant activity is prohibited. Casino Mate may restrict access from certain locations and may use reasonable measures to verify location or eligibility.
You must meet the minimum legal age that applies to the service and your location. You must not allow a person who is underage, self-excluded or otherwise prohibited from gambling to use your account or device. If you become aware that an ineligible person has accessed your account, you must notify Casino Mate through the available support channel as soon as reasonably possible.
2. Accounts, identity and security
Some Casino Mate services may require you to create an account. You must provide information that is accurate, complete and current, and you must update it if it changes. Information may be requested to confirm your identity, age, location, payment ownership, source of funds or compliance with applicable requirements. You must cooperate with reasonable verification requests.
You may generally hold only one account unless Casino Mate expressly permits otherwise. Accounts are personal to the registered account holder and must not be sold, transferred, rented or shared. You must not create an account on behalf of another person or use another person’s account. Any attempt to do so may result in access being restricted, transactions being reviewed or the account being closed.
- Keep your username, password, verification information and other login details confidential.
- Use a strong password and do not reuse it for unrelated services where possible.
- Log out after using a shared or public device.
- Notify Casino Mate promptly if you suspect unauthorised access, incorrect account activity or loss of your login details.
- Do not use tools, software or methods designed to interfere with the website, games, security systems or other users.
You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the relevant circumstances are being investigated. Casino Mate may suspend or restrict an account while identity, security, compliance or transaction checks are completed. This may include requesting documents or further information.
You must not use Casino Mate for unlawful activity, fraud, money laundering, unauthorised payment activity, collusion, cheating or any other misuse. You must not attempt to gain an unfair advantage through software, automated access, bugs, technical weaknesses, multiple accounts or conduct that affects the integrity of a game or promotion.
3. Games, deposits, withdrawals and promotions
Games are provided for entertainment and involve risk. Outcomes are determined by the relevant game rules and, where applicable, randomised systems. Past results do not predict future results. You should only wager money that you can afford to lose and should never treat gambling as a way to solve financial difficulties.
Before participating, you should check the displayed game information, stake options, conditions and any applicable rules. A wager may be accepted only when the platform confirms acceptance. If a technical issue, communication failure, pricing error, system fault or other material error affects a wager or game, Casino Mate may review the activity and take reasonable corrective action in accordance with applicable law.
Payments and account balances
Deposits must be made using a payment method that you are authorised to use. Payment details must belong to you or be used with the clear authority of the owner. Casino Mate may decline, reverse, delay or review a transaction where required for security, verification, technical, legal or compliance reasons. Your bank, payment provider or other third party may apply its own terms or fees.
You are responsible for checking that the amount entered for a deposit or wager is correct before confirming it. Account balances, transaction records and game records may be reviewed where reasonably necessary. If you believe your balance or transaction history is incorrect, you should raise the issue promptly through the available support channel and provide enough information to assist with the review.
Withdrawal requests may be subject to identity checks, payment verification, account review and any conditions shown at the time of the request. Casino Mate may return funds to an appropriate verified payment method or use another permitted process. You must not attempt to withdraw funds belonging to another person. Any applicable taxes, bank charges or other third-party costs are your responsibility unless the law requires otherwise.
Promotions and bonuses
Promotions, bonuses, rewards and promotional competitions may have separate terms, eligibility requirements, expiry periods, wagering conditions, contribution rules, claim procedures or other restrictions. Those conditions will be displayed with the relevant offer and should be read before you participate. A promotion is not available to you unless you satisfy its stated requirements.
Casino Mate may correct an obvious error, refuse an ineligible claim, withdraw an offer or remove promotional benefits where permitted by law, including where there is suspected abuse, manipulation, fraud or a breach of the promotional terms. Unless stated otherwise, promotions are intended for one person and one eligible account only. You must not use coordinated accounts or other methods to obtain a benefit unfairly.
4. Responsible gambling, privacy and website use
Responsible gambling
Casino Mate supports a responsible approach to gambling. Gambling should be an occasional form of entertainment, not a source of income or a solution to personal, emotional or financial problems. Set a budget before you play, decide how long you will play and take regular breaks. Never chase losses, borrow money to gamble or play while affected by alcohol or other substances.
Tools and assistance may be available to help you manage your play, such as deposit controls, time reminders, activity information, cooling-off options or self-exclusion. Availability and conditions may vary. If gambling is becoming difficult to control, stop playing and seek help from a suitable gambling support service or qualified professional. You may also contact Casino Mate through the support options shown on the website to ask about available account restrictions.
Privacy and communications
Personal information is handled in accordance with the Casino Mate Privacy Policy and applicable privacy laws. Information may be collected and used for account administration, identity and age checks, payments, security, customer support, responsible gambling measures, legal compliance, service improvement and communications where permitted. You should read the Privacy Policy to understand how information is collected, used, stored and disclosed.
You agree that Casino Mate may send service-related messages, including account notices, security alerts, transaction information and changes to these terms. Marketing communications will be managed in accordance with applicable requirements and available preferences. You should keep your contact and account information current so that important notices can reach you.
Acceptable website use
You may use the website only for lawful personal purposes and in accordance with these terms. You must not copy, modify, distribute, commercially exploit, reverse engineer or interfere with any part of the website without permission. You must not introduce malicious code, overload the service, bypass security controls, scrape data improperly or use automated systems to access content or games unless expressly authorised.
Website content is provided for general information and may not always be complete, current or available without interruption. Casino Mate does not guarantee that the website will be free from errors, delays, outages or harmful elements, although reasonable steps may be taken to maintain security and reliability. Links to third-party websites or services may be provided for convenience, but those third parties operate under their own terms and privacy practices.
5. Suspension, liability and general provisions
Casino Mate may suspend, limit or close an account where reasonably necessary, including for a suspected breach of these terms, failed verification, security concerns, unlawful activity, responsible gambling reasons, payment issues, technical problems or a requirement of applicable law. You may also stop using the service at any time and may request account restrictions through the available support options.
If an account is closed or restricted, Casino Mate may review outstanding transactions and promotional benefits before determining what action is appropriate. Any handling of remaining funds will be subject to applicable law, verification requirements, payment rules and the circumstances leading to the restriction. Nothing in these terms is intended to remove rights or protections that cannot lawfully be excluded.
To the maximum extent permitted by law, Casino Mate is not responsible for loss caused by events outside its reasonable control, including internet failures, telecommunications problems, device issues, payment-provider failures, software errors, third-party conduct or unauthorised access caused by your failure to protect account details. Liability will not be excluded or limited where doing so would be unlawful.
If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue. A delay or failure to enforce a right does not mean that the right has been waived. These terms, together with any documents expressly incorporated into them, represent the agreement governing your use of Casino Mate.
These terms are intended to operate subject to the laws and mandatory consumer protections that apply to you. Disputes should first be raised through the support process made available on the website so that the matter can be reviewed. Nothing in this process prevents you from exercising a legal right or contacting an appropriate authority where applicable.
If you have questions about these Terms & Conditions, account restrictions, payments or responsible gambling features, use the contact or support options published on the Casino Mate website. Do not send sensitive payment details through an unsecured or unofficial channel.