Across your first four deposits
Responsible Gaming
Casino Mate operates under a licence issued by the Malta Gaming Authority and protects all transactions with 128-bit SSL encryption, while independent auditors conduct regular reviews of the platform.
Gamble for entertainment
Gambling can be enjoyable when it is approached as a leisure activity and kept within sensible personal boundaries. Before you play, consider how much time and money you are comfortable spending. Only use money that is available after essential expenses, such as housing, food, bills, transport and other financial commitments, have been covered.
There is no guaranteed way to win when gambling. Games are based on chance or other rules that mean outcomes cannot be predicted with certainty. Previous results do not change the likelihood of future results, and a losing run does not mean that a win is due. Avoid chasing losses, borrowing money to gamble or treating gambling as an investment.
Practical habits for safer play
- Decide on a budget before you start and do not exceed it.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from money needed for everyday living.
- Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Do not try to win back money you have lost.
- Keep your gambling private from children and do not allow anyone under the relevant legal age to use your account.
- Review your gambling activity regularly so you understand how much time and money you are spending.
- Remember that stopping for the day is always an available choice.
A useful approach is to decide your limits before opening a game or placing a bet. Making decisions in advance can reduce the temptation to continue after a budget or time limit has been reached. If gambling stops feeling like a choice, or if you feel pressure to keep playing, take a break and consider speaking with someone you trust.
Tools and account controls
Casino Mate may provide account controls designed to help players manage their gambling. Depending on the services available to you and the rules that apply in your location, these controls may include spending, deposit, wagering or time limits, reality checks, temporary breaks and self-exclusion. Availability, settings and processing arrangements can vary, so review the information shown in your account and the applicable terms.
Using limits effectively
A limit works best when it is realistic, chosen before play and treated as a firm boundary. Consider setting a daily, weekly or other suitable limit based on your personal circumstances. A limit should not be increased simply because you are losing or because you want to continue playing. If a limit is reached, stop gambling and wait until the relevant period has ended.
You can also use personal reminders to monitor your session. Keep track of the time you begin playing, the time you intend to finish and the amount you have spent. Take a break if you lose track of time or notice that you are repeatedly checking balances, deposits or results. Moving away from the device can make it easier to follow the decision you made before playing.
Taking a break or self-excluding
If you want to stop gambling for a period, consider using a temporary account break or another available restriction. If you want to stop for longer, self-exclusion may be more suitable. Self-exclusion is a formal request to prevent or restrict access to gambling services for a selected period or under the relevant process. Read the instructions carefully before confirming a request, as restrictions may apply to your account and may not be reversible immediately.
Do not create another account, use another person’s account or ask someone else to gamble on your behalf while a restriction is active. These actions can undermine the purpose of self-exclusion and may breach applicable rules. If you believe you need a complete break, contact Casino Mate through the support options available on the website and ask about the relevant account restriction process.
Recognising when gambling may be a problem
Problem gambling can affect anyone, regardless of age, income, occupation or previous experience. It may develop gradually, and a person may not notice the impact until gambling begins to affect their finances, relationships, work, study, health or general wellbeing. Identifying concerns early can make it easier to take action.
Possible warning signs
- Spending more time or money gambling than you planned.
- Feeling restless, irritable or anxious when trying to stop or cut back.
- Gambling to escape stress, sadness, loneliness or other difficult feelings.
- Continuing to gamble after losing money in an attempt to recover the loss.
- Hiding gambling activity, deposits, withdrawals or losses from family and friends.
- Borrowing money, selling possessions or missing bills because of gambling.
- Using money set aside for rent, food, education, healthcare or other essential needs.
- Neglecting work, study, family responsibilities, sleep or personal health.
- Thinking about gambling frequently when you are not playing.
- Trying to stop several times without being able to maintain the break.
- Feeling guilt, shame or regret after gambling but continuing anyway.
- Experiencing conflict with a partner, family member, friend or colleague because of gambling.
One sign does not automatically mean that someone has a gambling problem, but it is worth taking seriously. If several signs apply to you, stop gambling and seek support rather than attempting to manage the situation by playing more. You do not need to wait until a serious financial or personal crisis occurs before asking for help.
Steps you can take now
- Stop playing and do not make further deposits while you consider your next step.
- Use available limits, a temporary break or self-exclusion to create distance from gambling.
- Tell a trusted person what is happening and ask them to support your decision to stop.
- Review your finances and prioritise essential bills and other immediate needs.
- Contact a qualified gambling counsellor, health professional or support service in Australia.
- If gambling is affecting your mental health, speak with a doctor or another appropriate healthcare professional.
Support, safety and our approach
If you are concerned about your gambling, help is available. Australian players can seek confidential assistance from gambling support services, qualified counsellors, community health organisations or a medical professional. Support may be available online, by telephone, in person or through services in your state or territory. A professional can help you understand your gambling, plan a break, manage urges and address financial or relationship concerns.
You can also speak with someone you trust. Choose a person who will listen without judgement and tell them what kind of support would be useful, such as helping you set limits, reviewing finances or encouraging you to maintain a break. If another person’s gambling is affecting you, you can seek support for yourself even if they are not ready to change their behaviour.
If gambling has contributed to immediate financial hardship, prioritise essential living costs and consider obtaining independent financial guidance. Avoid taking out new credit or borrowing money to continue gambling. If you feel at risk of harming yourself or another person, seek urgent assistance through the appropriate emergency or crisis service in your location.
Casino Mate’s responsible gaming principles
Casino Mate presents gambling as entertainment and encourages players to make informed decisions. We expect players to comply with applicable age, identity, location and account requirements. We may apply account checks, restrictions or other measures where required by law, by our policies or where activity raises responsible gaming concerns. These measures can include requests for information, limits on access or account closure.
Responsible gaming tools are intended to support your decisions, but they cannot replace personal judgement or professional advice. No online control can guarantee that a person will never gamble outside their preferred limits. For this reason, use account controls together with practical budgeting, regular breaks and open conversations with people you trust.
If you would like to ask about a limit, break, self-exclusion or another responsible gaming matter, use the support channel available through the Casino Mate website. Do not provide gambling funds to another person or allow someone else to access your account. If you are under the legal gambling age or are not permitted to gamble in your location, do not use the service.
This information is general and is not financial, medical or legal advice. Gambling rules and available support options can differ across Australia and may change over time. Check the requirements that apply in your state or territory and seek independent advice where appropriate. The safest choice for anyone who cannot gamble within personal limits is to stop gambling and obtain support.