Across your first four deposits
Contact Casino Mate
Casino Mate operates under a licence issued by the Malta Gaming Authority and protects all transactions with 128-bit SSL encryption, while independent auditors conduct regular reviews of the platform.
How to get in touch
For assistance, send an email to support@casino-mate.top. Please use the email address linked to your account where possible, so the support team can locate your details and handle your request more efficiently. Never include your password or other sensitive login information in a message.
You can contact Casino Mate support about common questions and requests, including:
- Account access, profile details and verification questions
- Deposit and withdrawal enquiries
- Bonus terms, eligibility and general promotional questions
- Technical problems affecting the website or your account
- Responsible gambling information, account limits or requests to take a break
What to include in your email
To help us understand the issue faster, include your account email or username, a short description of the problem, and any relevant dates or transaction details. If the matter is technical, attach screenshots if relevant and explain what happened, including any error message shown. Please send one clear request per email where possible and allow time for the team to review your information.
Support replies are usually provided within 24 hours, but more complex account, payment or verification matters may require additional review. If you are contacting us about responsible gambling, clearly explain the help or account action you are requesting so it can be assessed appropriately.