Across your first four deposits
Privacy Policy
Casino Mate operates under a licence issued by the Malta Gaming Authority and protects all transactions with 128-bit SSL encryption, while independent auditors conduct regular reviews of the platform.
Information we may collect
The information handled by an online casino may depend on how you use the website and the services available to you. Some information is provided directly by you, while other information is created or collected automatically when you visit the website or use your account. We aim to collect information that is reasonably relevant to operating, securing and improving the service.
Account and personal details
When you register or use an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We may also keep records of communications with you, including questions, requests and information provided to customer support. These details help us create and manage your account, communicate with you and provide the services you request.
Identity and verification information
To help confirm your identity, age and eligibility to use the service, we may request verification information and documents. This may include information from identity documents, address information, verification results and records of checks carried out during the account lifecycle. Verification information may also be used to help prevent impersonation, account misuse, fraud, money laundering and other unlawful or prohibited activity.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, winnings, account balances and other account activity. Payment details may be processed through payment providers or other service providers. We may receive transaction information needed to confirm a payment or investigate a disputed, failed or suspicious transaction. Where possible, payment information is handled in a way intended to reduce unnecessary access to complete payment credentials.
Device, usage and cookie data
When you visit or use the website, we may receive technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location information, session information and interactions with the website. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security and understand how the website is used.
How information may be used
We may use the information described above for purposes connected with providing and managing the online casino service. The particular use will depend on the information involved, the service being provided and the circumstances in which it was collected.
- Creating, maintaining and administering your account, including keeping your account details accurate.
- Processing deposits, withdrawals, wagers and other transactions, and keeping appropriate transaction records.
- Completing identity, age, eligibility and account verification checks.
- Detecting, preventing and investigating fraud, payment abuse, account takeover, collusion, suspicious activity and other security risks.
- Providing customer support, responding to questions and handling complaints, disputes or service requests.
- Meeting applicable legal, regulatory, court, tax, financial crime, responsible gambling and record-keeping requirements.
- Protecting the website, our players and our service providers, including monitoring activity for technical and security purposes.
- Understanding website performance and usage so that features, content and user experience can be improved.
- Sending service messages about your account, transactions, security, changes to the service or other information necessary to administer your relationship with us.
- Sending promotional or marketing communications where this is permitted and where any required consent or preference has been provided.
We do not use personal information for purposes that are unrelated to the operation of the service unless there is a lawful basis to do so or you have been informed and, where required, have given permission. Automated tools may be used to support security, verification, risk assessment or service operations. These tools may be reviewed or managed through appropriate processes where necessary.
Sharing information
Information may be shared with service providers that help operate the website and its functions. Depending on the service involved, these providers may support payment processing, identity verification, fraud prevention, technology hosting, customer support, communications, security, analytics or responsible gambling tools. Providers are expected to handle information for appropriate purposes and in line with their role.
Information may also be disclosed where reasonably necessary to protect users, prevent unlawful activity, investigate suspected breaches of terms, respond to valid legal requests or meet an obligation that applies to the service. We do not intend to disclose more information than is reasonably required for the relevant purpose. If information is processed by a provider in another country, handling may be subject to the requirements and protections that apply to that arrangement.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies that can be stored on your device when you use a website. Casino Mate may use essential cookies to support login sessions, security, account functions and basic website operation. Other cookies or similar tools may help remember preferences, measure performance, understand website usage or support relevant communications.
You can manage or restrict cookies through your browser settings. Depending on the browser and the type of cookie, you may be able to delete existing cookies, block future cookies or receive a notice before a cookie is stored. If essential cookies are blocked or removed, some account or website functions may not work correctly. Browser settings may not automatically remove information already held for other purposes, such as account or transaction records.
Security
We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and procedures for handling security events. No website, online account or electronic transfer can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they believe an account has been misused.
Retention of information
We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. How long information is kept may depend on its type, the reason it was collected, account activity, security needs, disputes and applicable obligations.
Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, transaction, payment, security or communications records must be kept for a period required by law or for other legitimate record-keeping and dispute-management purposes. When information is no longer required, it may be deleted, anonymised or securely disposed of in line with applicable procedures.
Your privacy choices and data rights
You may have rights and choices relating to the personal information held about you. These rights can depend on the circumstances, the type of information involved and any legal or operational requirements that apply. We may need to confirm your identity before completing a request, particularly where the request involves account access or sensitive information.
- Access: you can ask for information about the personal data we hold about you and, where appropriate, request a copy or an explanation of how it is used.
- Correction: you can ask us to correct information that is inaccurate, incomplete or out of date. You can also update available account details through the relevant account functions where those functions are provided.
- Deletion: you can ask for your personal data to be deleted in appropriate circumstances. Deletion may not be possible where records must be retained for legal, security, transaction, fraud-prevention, dispute or other legitimate purposes.
- Marketing choices: you can withdraw consent to marketing communications or change your marketing preferences. You may still receive essential service messages relating to your account, security, transactions or the administration of the service.
- Questions and complaints: you can ask questions about this Privacy Policy or raise a concern about how your information has been handled.
To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@casino-mate.top. Please explain the request clearly and provide enough information for us to understand what you need. We may ask for reasonable verification information before responding. If a request cannot be completed in full, we will aim to explain the relevant reason, such as a record-keeping requirement or the need to protect another person’s information.
We may update this Privacy Policy from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on this page, with the revised date or other notice where appropriate. We encourage players to review this page periodically so they understand how information may be handled. By continuing to use the service after an update takes effect, you acknowledge the updated information, subject to any rights or consents that must be obtained separately.