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Betting Rules
Casino Mate operates under a licence issued by the Malta Gaming Authority and protects all transactions with 128-bit SSL encryption, while independent auditors conduct regular reviews of the platform.
1. General betting conditions
Casino Mate provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules displayed on the website. By opening an account, entering a market or placing a wager, you confirm that you have read and understood the conditions that apply to the relevant activity. If a product has its own rules, those rules will apply in addition to this page. Where there is an inconsistency, the more specific product or market rule will generally apply to that activity, unless the applicable Terms and Conditions state otherwise.
You must be legally entitled to use the service. This includes meeting the applicable minimum age requirement, being located in a permitted jurisdiction and complying with any identity, verification or account requirements. You must not place bets on behalf of another person, allow another person to use your account, or use the service for an unlawful purpose. Casino Mate may restrict access, suspend an account or decline a transaction where it is necessary to meet legal, security, responsible gambling or operational obligations.
The information shown on the website may include event names, selections, markets, odds, stake details, limits, game rules and settlement information. You are responsible for checking these details before confirming a wager. Information may change before a bet is accepted, and a selection or market may become unavailable. A display of a price or market is not necessarily an offer to accept a bet.
Your account and funds
Your account details must be accurate, current and complete. You may be asked to provide documents or other information to verify your identity, age, location, payment method or source of funds. A wager, withdrawal or other account activity may be delayed while checks are completed. You should keep your login details private and notify Casino Mate promptly if you believe your account has been accessed without permission.
Only funds cleared and available in your account may be used for wagering. You should review the balance, stake and payment information before proceeding. Deposits, withdrawals, payment methods and account balances are also subject to the applicable Terms and Conditions and any information displayed during the transaction.
2. Placing and accepting bets
A bet is placed when you select the relevant option, enter or confirm your stake, review the displayed details and submit the wager using the required process. You should not assume that a bet has been accepted merely because you have selected a market or clicked through to a confirmation screen. Acceptance is confirmed through the account, bet slip, transaction record or other message provided by the website.
Before submission, check the event or game, selection, odds or price, stake, bet type and any applicable conditions. Some bets may be subject to minimum or maximum stakes, product restrictions, market limits or other controls. Any limits that apply should be shown on the website or in the relevant product rules. Casino Mate may accept all, part or none of a requested wager where a restriction, error, market change or other valid reason applies.
Odds, prices and bet slips
Prices and odds may be displayed in different formats depending on the product. The applicable price is the price shown at the point the wager is accepted, unless the relevant product rules provide another method. A price may change between selection and acceptance. If the price changes, you may be asked to confirm the new price before the bet is submitted. If confirmation is not provided, the bet may not proceed.
A bet slip is provided to help you check your intended wager. It is your responsibility to ensure the information in the bet slip is correct before placing the bet. Once accepted, a bet cannot normally be changed simply because you entered the wrong selection, stake or bet type. Any available cancellation, edit or cash-out feature is optional, may not be available for every wager and is governed by the conditions shown at the time.
Multiple and related bets
Some bets combine more than one selection. The relevant rules may determine whether related selections can be combined, whether a combination is rejected, or how the bet is treated if one selection is cancelled, postponed or otherwise unable to be settled. A multiple bet is not necessarily treated in the same way as separate single bets. Review the product information before confirming a combination.
- Do not place a wager until you have checked the stake and the possible return shown on the bet slip.
- Do not rely on a screenshot, browser page or unofficial message as proof that a bet was accepted.
- Keep the transaction or bet reference displayed in your account for your records.
- If an accepted bet does not appear correctly in your account, avoid placing a duplicate wager and review the account record before taking further action.
3. Events, games and settlement
Each event, game, market or wager type may have specific rules about eligibility, timing, outcomes and settlement. These rules may explain how an official result is determined, which source is used, how a dead heat or tie is treated, and what happens if an event is abandoned, postponed, interrupted or changed. You should read the relevant rules before placing a bet because the treatment can differ between products.
Unless the product rules say otherwise, settlement is based on the official result or outcome recognised under the applicable rules. Informal reports, early announcements or later changes may not determine settlement. Where an official result is corrected, a settlement may be reviewed or adjusted in accordance with the relevant rules. The account transaction history is the main record of bets placed and settled through the service.
Postponed, abandoned or changed events
If an event is postponed, abandoned, cancelled or materially changed, the applicable product rules will determine whether the wager remains active, is carried forward, is settled using an available result or is made void. Different markets connected with the same event may receive different treatment. For example, a market based on an event occurring may be treated differently from a market based on a specific result. The displayed rules should always be checked before relying on a particular outcome.
Errors and unusual activity
Casino Mate aims to keep website information accurate, but technical, typographical, pricing, trading or settlement errors may occur. An error may include an incorrect price, duplicated wager, incorrect event information, incorrect balance, incorrectly settled bet or a market displayed after it should have closed. If a clear or material error affects a wager, Casino Mate may take reasonable steps to correct the error, void the affected wager where permitted, or settle it according to the correct information and applicable rules.
You must not deliberately take advantage of a known error, system fault, vulnerability, technical issue or incorrect account credit. If you identify a problem, stop using the affected feature and report it through the available account or website process. Transactions may be reviewed where there are concerns about fraud, collusion, automation, manipulation, bonus abuse, unlawful activity or a breach of these rules.
Cancellations and refunds
A wager may only be cancelled or refunded where the relevant rules, a displayed feature or applicable law allows it. A request to cancel a bet does not guarantee that the bet will be cancelled. If a refund or adjustment is due, it will normally be recorded in the account transaction history using the applicable settlement method. Any amount credited in error must not be withdrawn or used and may be recovered or corrected.
4. Responsible betting and assistance
Betting should be an enjoyable form of entertainment, not a way to solve financial problems or recover losses. Only wager money you can afford to lose. Set a budget before you play, keep track of your deposits and bets, and take regular breaks. Never chase losses by increasing your stake or betting for longer than planned. Avoid betting when you are distressed, intoxicated or under pressure from another person.
Casino Mate may provide responsible gambling tools and account controls, which can include deposit limits, activity reminders, time-outs, self-exclusion or other restrictions. The options available, how they operate and when they take effect will be shown in the relevant account or responsible gambling information. A limit or restriction may not apply retrospectively to bets already accepted.
If gambling is affecting your finances, relationships, work, study or wellbeing, stop and seek support from an appropriate gambling support service or health professional in Australia. You can also use the responsible gambling options available through your account. If you believe a person under the legal age is using the service, or that an account is being used by someone else, notify Casino Mate through the available website process.
Questions, disputes and rule changes
If you have a question about a wager, review the bet record, product rules and account history first. If the issue remains unresolved, raise it through the support or complaints process made available on the website and provide the relevant bet reference, date, product and a clear description of the issue. Do not send passwords or unnecessary payment information when making an enquiry.
These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or responsible gambling practices. The version published on the website applies from the stated effective date. A change will not normally alter the settlement of a wager that was already accepted, unless the change is required by law or the applicable product rules allow it. You should review this page before placing new bets.